PURCHASE POLICY AND USE OF ELECTRONIC TICKETS (E-TICKETS) AND TICKETS ON THE STRICT REPORTING FORM (HEREINAFTER REFERRED TO AS - "THESE RULES") 

These rules determine terms and conditions of service provision to a purchaser (an individual who uses the services of the executor in accordance with the provision of these rules) by the executor (LLC "Intickets") for the formation and provision of a paid E-Ticket and a ticket on the strict reporting form for a selected event.

An E-Ticket is a digital record in the database that confirms booking and payment of a ticket for a corresponding event.

The executor reserves the right to change the rules without prior notice to a purchaser.An E-Ticket and a ticket on the strict reporting form certifies the purchaser’s right to attend a specific event.

The material carrier of an E-Ticket is the electronic ticket form.

Booking and purchasing of an E-Ticket and a ticket on the strict reporting form can be done in the following way:

1) In the appropriate section of the site, select a date and event of interest, according to repertoire.

1) In the appropriate section of the site, select a date and event of interest, according to repertoire.

2) Select seats available for sale in the auditorium.

3) Click "BUY" button to book tickets, select a method of receiving tickets and / or pay by credit card.

4) Read the tickets purchase policy.

5) A purchaser enters its data (last name, first name, postal address, card details) on the secure payment page and confirms a booking. Data exchange takes place over secure connection.

6) A purchaser receives a confirmation of a successful transaction, after paying by card or other submitted electronic payment. The E-Ticket Form is sent to an e-mail indicated by a purchaser. A booking must be completed within 15 minutes, otherwise the operation is considered overdue.

ATTENTION

Due to the fact that the purchase of an e-ticket is a completely independent process and a personal choice of a purchaser, the executor is not responsible for a purchaser’s erroneous or incorrect choice of date of a show, name of a show, time of a show, sector of the auditorium, row, place and ticket price. Selected tickets must be verified by a purchaser before payment is done .

The executor is not responsible for specifying an incorrect e-mail address, card details and purchaser’s phone number. The specified data must be verified by a purchaser before payment is done.

After payment, a purchaser is obliged to check a receipt of an e-ticket and its compliance with a selected and paid booking. If an E-Ticket form is not received by e-mail address or if there is a discrepancy between a paid booking and an E-Ticket, a purchaser should contact the executor’s support service in advance by phone number: 8 (499) 322 31 06 or by e-mail address: help@intickets.ru , to clarify and eliminate such discrepancy.

An E-Ticket is printed by a purchaser personally before the start of an event for each seat separately. To enter an event using an E-Ticket, spectators should present a printed ticket form to the administrator of the entertainment establishment in order to scan and confirm a barcode (QR code) of an E-Ticket. Re-entertaining with the same E-Ticket is impossible.

An E-Ticket is valid only upon presentation on A4 paper format or on a strict reporting form ticket issued at the executor’s office.

In some cases, enter to an event is allowed with a mobile ticket via special barcode (QR code). All information and a barcode are contained in a letter, which is sent after payment to purchaser’s email. If events are canceled, postponed or replaced, return of E-Tickets are carried out in accordance with Annex №1 "Return policy of E-Tickets" to these rules.

It took three years to implement the project, which included the most complex stage transformer system with a unique sliding LED screen, projection grids, various wings, living curtains, travelators and special mechanisms under the stage to move any decorations. Particular attention was paid to sound: leading Russian specialists in the creation of acoustic projects were involved in the work. A cozy auditorium was conceived and built, with an ideal view from any point.

ANNEX №1 "Return policy of E-tickets"

1. E-Tickets return can take place only in the following cases:

• cancellation of an event;

• replacement an event with another one;

• postponement of an event to another date.

LLC "Intickets" does not refund money for E-Tickets purchased by a purchaser in case of cancellation, replacement, postponement of an event, unless otherwise provided by the agreement between the company and the organizer.

The organizer is responsible for money refund  to purchasers in case of cancellation, replacement, postponement of an event, unless otherwise provided by the agreement between LLC “Intickets” and the organizer.

In the case of cancellation / replacement / postponement of an event, the organizer of an event carries out money refund for purchased tickets, in accordance with the terms and conditions established by the organizer of an event on the basis of a written notice to purchasers, as well as the terms of the agreement between the organizer and LLC “Intickets”.

To issue money refund for an E-Ticket in the case of cancellation / replacement / postponement of an event, a purchaser should follow the link: https://intickets.ru/refund/, read the return policy of tickets and, following the instructions, make a refund via LLC “Intickets” automated service.

Please note that the possibility of tickets refund via LLC “Intickets” is regulated by the event organizer. In cases when the organizer does not authorize LLC “Intickets” to make a return, it is carried out by the organizer itself.

In the cases of return of an E-Ticket regarding to cancellation, replacement, postponement of an event, the subject of refund is a nominal value of a ticket (indicated on a ticket) minus the amount of the service fee (if there is any).

Money refund for tickets for canceled events

Money refund for tickets, including cases of cancellation, postponement or replacement of events, is carried out on behalf of the organizer and at the expense of the organizer in accordance with the rules (deadline and address for returning tickets) established by the organizer.

If an event is canceled, money for tickets would be refunded in full to a purchaser.

The cost of the services rendered for booking and delivery is not refundable.

Tickets return upon request of a purchaser

If a purchaser wishes to refuse to attend an event before its start, LLC “Intickets” refunds money for an E-Ticket to a purchaser in the following cases:

1.1. If there is a condition in the agreement with the organizer, according to which LLC “Intickets" has the right to return money to a purchaser when a purchaser legitimately refuses to attend an event; or if there’s a a letter from the organizer, according to which LLC “Intickets" has the right to return money to a purchaser when a purchaser legitimately refuses to visit an event.

1.2. If LLC “Intickets” has money received from the sale of tickets for an event(s) of the organizer.

1.3. Money refund for tickets is transferred to a purchaser via the automated ticket return service by following link https://intickets.ru/refund/

2. Subject to the conditions specified in paragraph 1 of these rules, “LLC Intickets” refunds money to a purchaser for e-tickets in accordance with the Federal Law dated 18.07.2019 №193 "On Amendments to the Law of the Russian  Federation "Fundamentals of the legislation of the Russian Federation on culture", effective from 01.09.2019.

In accordance with the new rules, if a purchaser applied for a refund:

  • less than 3 days before the start of an event – money would not be refunded 
  • from 3 to 5 days before the start of an event – only 30% of a face value of tickets would be refunded 
  • from 5 to 10 days before the start of an event – only 50% of a face value of tickets is refunded
  • 10 days or more before an event – 100% of a face value of tickets would be refunded.

In addition to the foregoing, LLC “Intickets” withholds from a purchaser 10% (ten percent) of a nominal value of each returned E-Ticket in a booking, as a return processing fee.

The service fee is non-refundable (if the service fee was charged when a purchaser booked tickets).

3. A purchaser agrees that refund of a cost of an electronic ticket is carried out by LLC “Intikets” in accordance with the rules of the Federal Law dated July 18, 2019 №193, as well as after deducting the additional cost of LLC “Intickets” service, which is 10% (ten percent) of a nominal value of each returned E-Ticket in a booking.

4. Money refund transfers using the same card details from which a booking of an electronic and / or mobile ticket was done.

5. A purchaser additionally specifies the time of money refund (remittance) in his bank, in which he is a cardholder.

E-TICKETS REFUND TAKES PLACE ONLY WHEN AN E-TICKET FORM WAS NOT USED AT THE ENTRANCE TO AN EVENT.

Additional information about money refund for E-Ticket is by the following link https://intickets.ru/refund/

Force majeure

LLC “Intickets" is released from liability for partial or complete failure to fulfill obligations if it was the result of force majeure circumstances.  It includes: natural disasters, riots, strikes, military operations, enactment of legislation, decrees and orders of state bodies, directly or indirectly prohibiting the obligations specified in the agreement or hindering the implementation of their obligations under this agreement  , and other circumstances that do not depend on the expression of will, which LLC “Intickets" could not foresee or prevent.

All disputes and disagreements arising in the execution of this agreement are subject to settlement through negotiations, and in case of failure to reach an agreement, the dispute is referred to the Preobrazhensky District Court of Moscow.

These rules come into force from a date it’s posted on the website and valid indefinitely. LLC “Intickets" reserves the right to change or supplement any of the terms of this offer at any time, by publishing changes.

The purchaser hereby confirms his agreement with the above conditions and agrees to the processing of personal data by the executor when placing a booking.

POLICY OF LLC “INTICKETS” REGARDING THE PROCESSING AND PROTECTION OF PERSONAL DATA (PRIVACY POLICY)

1. General Provisions

This policy is carried out by LLC “Intickets” (hereinafter referred to as – “organization”) in relation to the processing and protection of personal data (hereinafter referred to as – “this policy”) of individuals (subjects of personal data) on the basis of Article 24 of the Constitution of the Russian Federation, Chapter 14 of the Labor Code of the Russian Federation,  Federal Law dated 27.07.2006 №152(as amended on 25.07.2011) "On personal data", other regulations of the Russian Federation.

The policy applies to all personal data (subjects) that can be obtained by the organization in the course of its activities, including employees and customers of the organization.

The purpose of the policy is to provide all necessary information to persons that enter their personal data. It makes possible to assess what kind of personal data and for what purposes are processed by the organization, what methods of ensuring their security are implemented.

The policy ensures the protection of rights and freedoms of subjects when processing their personal data using automation tools or without using such devices, and also establishes the responsibility of persons that have access to personal data for failure to comply with the requirements governing the processing and protection of personal data.

Clients, using the services of the organization, informing the organization of their personal data, including through the mediation of third parties, acknowledge their consent to the processing of personal data in accordance with this policy.

Consent to the processing of personal data can be revoked by a subject of personal data.  When a subject of personal data withdraws consent to the processing of personal data, the operator has the right to continue processing personal data without the consent of a subject of personal data if there are grounds specified by the current legislation.

This policy can be changed by changing the current legislation of the Russian Federation.

The organization presents the current version of the policy on the organization's website: www.intickets.ru

2. Concept and composition of personal data

 For the purposes of this policy, personal data means any information relating directly or indirectly to a specific or identifiable individual (subject of personal data).

Depending on a subject of personal data, the organization, in order to carry out its activities and to fulfill its obligations, may process personal data of the following categories of subjects:

  • personal data of an employee of an organization - information required by the organization in connection with labor relations and relating to a specific employee.
  • personal data of an affiliated person or personal data of a manager, participant (shareholder) or employee of a legal entity that is an affiliate of an organization - information required by the organization to be reflected in the reporting documents on the activities of the organization in accordance with the requirements of the Federal Law "On Joint Stock Companies", other  federal laws and regulations.
  • personal data of managers, participant (shareholder) or an employee of a legal entity that is a partner, counterparty of the organization - information necessary for the organization to fulfill its obligations under contractual relations with counterparties / partners to comply with the requirements of the legislation of the Russian Federation.
  • personal data of a client - information that the organization needs to fulfill its obligations under the contractual relationship with a client and to comply with the requirements of the legislation of the Russian Federation.
  • personal data that a client provided during registration in booking and payment system www.intickets.ru.  When placing a booking, a client provides the following personal data: last name, f

    irst name, email address, phone number .

  • the seller uses the information to fulfill his obligations to a client.

3. Grounds and purposes of processing of personal data.

The organization processes personal data to carry out activities, to pursue its legitimate interests and requirements.  The purposes of processing of personal data are dictated by the need:

  • To carry out the functions assigned to the Organization by the legislation of the Russian Federation in accordance with the Federal Law "On Personal Data", the Labor Code of the Russian Federation, the Federal Law "On Counteracting the Legalization (Laundering) of Criminally Obtained Incomes and Financing of Terrorism", the Federal Law "On Joint Stock Companies", the Federal Law  “On the securities market”, “On individual (personified) accounting in the mandatory pension insurance system”, other laws and regulatory legal acts of the Russian Federation, as well as the charter and regulatory acts of the organization;
  • The Organization collects and stores a client’s personal data necessary for the provision of services, the execution of agreements and contracts, the fulfillment of obligations to a client.

The organization can use the personal data of a client for the following purposes:

  • The organization collects and stores an employee's personal data necessary to fulfill the terms of the employment contract and exercise the rights and obligations in accordance with labor legislation, including to ensure compliance with the Tax Code of the Russian Federation, "On individual (personified) accounting in the mandatory pension insurance system" 

  • The Organization collects and stores a personal data of a personal affiliated person or a personal data of a manager, participant (shareholder) or employee of the legal entity that is affiliated with the Organization to comply with the requirements of the current legislation of the Russian Federation.

4. Terms of processing of personal data

The terms for processing of personal data are determined based on the purposes of processing in the information systems of the organization, in accordance with the term of the agreement, agreement with a subject of personal data, with the list of standard management documents generated in the course of the activities of state bodies, local authorities and organizations, indicating the storage periods  (approved by the Ministry of Culture of the Russian Federation, Order №558 dated 25.08.2010), the limitation period, as well as other legislative requirements and regulations of the organization.

6. Methods of processing of personal data

In the process of providing services, in the implementation of domestic activities, the organization uses automated computer technology, and non-automated paper workflow way of processing of personal data.

The organization does not make decisions that give rise to legal consequences in relation to the subject of personal data or otherwise affecting his rights and legitimate interests on the basis of solely automated processing of personal data.

Intickets.ru stores personal information of users in accordance with the internal regulations.

With regard to user's personal information, confidentiality is maintained, except in cases of voluntary provision by a user of information about himself for general access to an unlimited number of persons.  In this case, a user agrees that a certain part of his personal information becomes publicly available.

Intickets.ru guarantees organizational and technical measures to protect a user's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties with it.

7. Implementation of personal data protection

The activities of the organization for the processing of personal data in information systems are inextricably linked with the protection of the confidentiality of the information received by the organization.

All employees of the organization are obliged to ensure the confidentiality of personal data, as well as about other information established by the organization, if this does not contradict the current legislation of the Russian Federation.

The security of personal data during the processing in the information systems of the organization is ensured with the help of an information protection system, which includes: organizational measures with the use of restricting physical access to premises, the use of software and hardware protection measures (including encryption (cryptographic) means, means of preventing unauthorized  access, and software and technical impact on the technical means of processing personal data.

The exchange of personal data during the processing in information systems is carried out through communication channels protected by technical means of information protection.

When processing personal data in the information systems of the Organization, the following are provided:

  • carrying out measures aimed at preventing unauthorized access to personal data and (or) transferring it to persons that do not have the right to access such information;

  • timely detection of facts of unauthorized access to personal data;

  • prevention of impact on technical means of automated processing of personal data, as a result of which its functioning may be disrupted;

  • the possibility of immediate recovery of personal data modified and destroyed due to unauthorized access to it;

  • constant monitoring of the level of protection of personal data.

  • In order to ensure that the level of protection of personal data meets the requirements of the Federal Law dated July 27, 2006 №152(as amended on July 25, 2011) "On Personal Data" and Federal Law dated July 27, 2006 №149(as amended on April 06, 2011), as amended on July 21, 2011) "On information, information technology and information protection" The organization does not disclose information on the specific means and methods used to ensure the information security of personal data.

The seller undertakes not to disclose the information received from a client.  It is not considered a violation for the seller to provide information to agents and third parties acting on the basis of an agreement with the seller in order to fulfill obligations to a client.

Disclosure of information in accordance with reasonable and applicable legal requirements is not considered a violation of obligations.

The seller is not responsible for the information provided by a client on the website in a public form.

8. Mailing and anti-spam policy

As a user of Intickets.ru, you can receive periodic mailings (informational, holidays specials and others) to the registered e-mail address, as well as automatic confirmation of bookings and service notifications.

Mailings are carried out at regular intervals.

Intickets.ru respects a user's personal freedom to receive only those emails that he or she wants.  Each user voluntarily chooses whether to receive mailing from us or not.

Intickets.ru guarantees that your email address will not be used to send spam.

9. Feedback.  Questions and suggestions:

All suggestions, questions and notices regarding this Offer should be reported to info@intickets.ru or to the office adress: Business Center "Preobrazhensky", Electrozavodskaya street 24, office A 607, Moscow, 107023. Working hours: from 10:00 to 18:00.

Banking details:

LLC "Intickets"

PSRN: 1157746767364,

Taxpayer Identification Number: 7720312951

Legal address: Kuskovskaya street 20А block 16A, floor 1, office 25, Moscow, 111141

Office address: Business Center "Preobrazhensky", Electrozavodskaya street 24, office A 607, Moscow, 107023

Telephone: 8 (495) 22-554-22